California Insurance Commissioner Ricardo Lara has put the department on alert for potential fraud and illegal actions targeting survivors of the Los Angeles County wildfires, his office said on Saturday, Jan. 11.
The Department has posted tips in English and Spanish urging consumers not to rush into decisions and to report any suspected illegal actions by unscrupulous contractors or public adjusters. They can be found at insurance.ca.gov/01-consumers/105-type/95-guides/03-res/Dont-Get-Scammed-After-a-Disaster.cfm.
Lara also issued a notice to public adjusters reminding them of laws that are in place for how and when they may contact those who are affected by wildfires — and warning the public adjusters to comply.
Public adjusters do not work for insurance companies. They work directly for policyholders who hire the adjuster for a fee to settle their insurance claim.
Officials said consumers should make sure they understand what is charged and the services they are paying for, before signing a public adjuster contract.
“As Angelenos begin the challenging journey of recovery from these devastating fires, it’s crucial to take the time to carefully evaluate your options before hiring a public adjuster or contractor,” Lara said.
“State law prohibits public adjusters from soliciting business in disaster areas for at least seven days, providing a buffer to protect residents from any high-pressure tactics, especially under such stressful circumstances,” he said.
“My department is here to support you every step of the way and can assist in navigating the recovery process to ensure you are protected and have the information you need to make informed decisions,” Lara said.
Lara has banned insurance companies from canceling or not renewing polices for homeowners affected by the Palisades and Eaton fires for one year.
The moratorium, which Lara announced Thursday night, will be in effect for one year from the day Gov. Gavin Newsom declared a state of emergency on Jan. 8.
Specifically, it shields homeowners within the perimeters or adjoining ZIP codes of the Palisades and Eaton fires, but more ZIP codes may be added in the future as other fires have broken out. Homeowners can visit insurance.ca.gov to see whether their properties are within the ZIP codes under the moratorium and obtain protection.
The commissioner also called on insurance companies to pause for six months pending non-renewals or cancellations that were issued up to 90 days prior to Jan. 7, and he asked insurance companies to allow policy holders time to pay their premiums beyond the existing regulation of a 60-day period.
“My heart goes out to my fellow Angelenos and to the firefighters currently battling these blazes,” Lara said during Thursday’s news conference. “Let me be clear, my top priority is to protect all affected people during this crisis and assist in their insurance recovery.”
According to Lara, the moratorium currently does not cover businesses, but he will be working with state and federal leaders to protect them.
Additionally, the department will soon issue a notice to all California health insurers directing them to submit emergency plans, Lara said. Plans must detail how they’re going to ensure that consumers can continue to access essential medical care and obtain their medications in the wake of the disasters.
Initial estimates of the damage from the Palisades fire, which ravaged homes, businesses and communities in the Pacific Palisades and Malibu coastal areas, ranged from $10 billion to more than $50 billion, according to county officials. But those estimates may increase following the completion of damage assessments.
On Wednesday, the forecasting company AccuWeather estimated the potential loss between $135 billion to $150 billion.
The Department of Insurance has also scheduled workshops to help homeowners understand their insurance policies and guide them through the claims process, officials said Friday.
The department will have staff and experts on site to facilitate the workshops, which will be held at the following days and times:
— Saturday, Jan. 18, from 10 a.m. to 5 p.m., and Sunday, Jan. 19, from 10 a.m. to 1 p.m. at Santa Monica College, Performing Arts Center East Wing, 1310 11th St.; and
—- Saturday, Jan. 25, from 10 a.m. to 5 p.m. and Sunday, Jan. 26, from 10 a.m. to 1 p.m. at Pasadena City College, 1570 East Colorado Blvd.
County residents can also schedule a one-on-one appointment with department staff by contacting the CDI’s Hotline at 1-800-927-4357.
According to the department, the workshops will be confidential and recording will not be permitted of any staff meeting with residents.
Those attending are encouraged to bring a copy of their insurance policy, declaration page and any relevant correspondence related to their concerns.