A cruise ship passenger demanded a full refund for his trip because his neighbors snored too loudly


Royal Caribbean cruise.

Royal Caribbean Cruise passenger Brendan Ritson demanded a full refund from the cruise ship company because he claimed his holiday was ruined by snoring neighbors.
In December 2016, Ritson and his partner went on an 11-day cruise around the South Pacific and they were moved into an upgraded room on the cruise ship.
Eight days into the cruise, he complained to staff that his neighbors snored too loudly.
According to evidence at the tribunal, he reportedly refused to return to a cabin equivalent to the one he had initially booked.
Ritson’s appeal for a full refund from the cruise company was rejected in court.

Brendan Ritson, a passenger on a Royal Caribbean South Pacific cruise, claimed that his holiday was “ruined” by his snoring neighbors and demanded a full refund from the cruise company. However, his appeal for $2436.78 was rejected in court because the Queensland Civil and Administrative Tribunal Court said his refusal to move to a different room on the cruise ship was “unreasonable.”

The Sydney Morning Herald reported that Ritson and his partner departed on an 11-day Royal Caribbean cruise from Sydney to Fiji on December 11, 2016. On the first night, the couple found a water leak in their interior cabin. Therefore, they were upgraded to a larger and more expensive exterior double cabin.

However, as Ritson explained to the tribunal, a mother and daughter moved into the next-door cabin three nights later. Ritson claimed that his new neighbors were “very loud” and they “snored, spoke loudly, argued and used offensive language.”

According to the Sydney Morning Herald, Ritson complained to cruise staff about his snoring neighbors twice on the night of December 18.

The Royal Caribbean cruise ship management offered to move Ritson and his partner to an interior cabin that was equivalent to the one that the couple had originally booked, according to the Sydney Morning Herald. However, the tribunal heard that Ritson refused to accept the interior cabin, claiming that he “did not want to be downgraded.”

The next day, the cruise staff reportedly informed Ritson that another cabin was available for him. According to the Sydney Morning Herald, Ritson told the management that he would let them know if he wanted to be moved.

That night, Ritson again complained to the cruise staff about his snoring neighbors, claiming that the noise was so intrusive that he and his partner were being kept awake. On the final day of the cruise, Ritson was reportedly offered a new cabin again by the cruise staff, but Ritson claimed that at this point his holiday was already “ruined.”

Ritson filed for a full refund from Royal Caribbean Cruises, claiming that his holiday had been “ruined” by his snoring neighbors.

Ritson brought an appeal to the Queensland Civil and Administrative Tribunal Court, demanding a refund for everything he paid while he was on board the cruise ship — an amount that totaled $3,270.29. But after the initial hearing, this amount was reportedly reduced to cover only the cost of …read more

Source:: Business Insider

      

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